Refund & Return Policy
Refund & Return Policy
At PureNest, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day hassle-free return and refund policy.
1. Returns
-
Items can be returned within 30 days of delivery.
-
Products must be unused, in original packaging, and in the same condition as received.
-
To initiate a return, please contact our support team at support@purenest.com with your order number and reason for return.
2. Refunds
-
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to the original payment method within 5–7 business days.
-
Shipping costs are non-refundable.
3. Exchanges
-
We currently do not offer direct exchanges.
-
If you want a different product, please return the item for a refund and place a new order.
4. Damaged or Incorrect Items
-
If you receive a damaged, defective, or wrong item, contact us immediately at support@purenest.com.
-
We will replace the item or issue a full refund, including shipping costs.
5. Contact Us
If you have any questions regarding our refund and return policy, please reach out to:
Email: support@purenest.com
Effective Date: February 1, 2026